FAQs

Q. Do you ship internationally?
A. We currently ship throughout the United Kingdom and Europe, with delivery also available to a limited selection of international destinations outside these regions.

We are continuously working to expand our shipping network and hope to offer delivery to more countries in the near future.

If your country is not currently available at checkout, please contact us and our team will be happy to advise on available options.

Q. Is my personal information secure on your website?
A. Absolutely! We prioritise the security and privacy of your personal information. Rest assured that we do not store your credit card information, and it will only be used for a one-time transaction when purchasing a product.

Q. How can I place an order on your website?
A. Ordering from our website is easy! Just follow these simple steps:

• Browse our products and select the one you want.
• Click the 'Add to Cart' button or use the "Buy Now" button.
• Provide your shipping and billing information.
• Review your order details and proceed to checkout.
• Once your order is confirmed, we will ship it to you as soon as possible.

Q. Is it necessary to create an account to place an order?
A. No, it is not mandatory to create an account. You can place an order as a guest. However, we highly recommend creating an account as it allows you to track and review your purchases conveniently from your account dashboard.

Q. How can I sign up for your newsletter?
A. To subscribe to our newsletter, simply scroll to the footer of our homepage. You will find a text box labelled "Sign up for our newsletter." Enter your email address into the box and click "Subscribe." You will receive an email confirming your subscription to our newsletter.

Q. How can I track the status of my order?
A. Once your order has been shipped, you will receive an email notification with your tracking number. This tracking number can be used to track your order at any time.

Q. Can I make changes to my order?
A. If you need to make any modifications or cancel your order, we kindly ask you to contact our customer support team promptly. Please note that once our warehouse has processed your order, it may not be possible to make any changes.

Q. Is it possible to exchange my order?
A. Yes. If you would like a different size or eligible item, we offer exchanges subject to availability. Please contact us within 14 days of receiving your order to request an exchange. Items must be returned unworn, unused and in their original condition, with all original tags and packaging intact. For further assistance, please contact us at imaradelondre@gmail.com.